Refund policy

We offer hassle-free returns on domestic orders. Simply email us at cs@diecastmodelswholesale.com and let us know the reason for the return and we will reply with the return/exchange instructions within 24 hours. If you decide to cancel your order or decided not to keep the product, that was initially sent with $9.95 or expedited shipping cost, you can ship the product back to us in an unopened condition and we will refund the full amount less the original shipping cost. All items have to be in the original manufacturer box and packed the way the manufacturer packed them. We take special care in packing your order, but some items may shift in transit and may cause parts to become loose or fall off. Please note that very minor imperfections on models, while not common, do occur. If your item arrives damaged, please keep the original manufacturer box and shipping carton and email us right away. All defective models may be returned for a replacement for identical items only. Items must be returned within thirty days from the purchase date. Please note that any items which have been glued or altered will not be accepted back for refund or exchange. If the item is returned to us because of an insufficient address provided or the customer was not available to sign for the package (in some cases we do require a signature on delivery), the original shipping fee in this case is non-refundable. We are not responsible for lost or undelivered packages in the event you moved and forgot to change your shipping address, or if the customer provided the wrong delivery address.